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Effective Date: 2023-12-04
Sovereign Fashions (“Sovereign”, “we”, “us”) is committed to protecting the privacy of our customers and visitors to our website (“Site”). This Privacy Notice describes how we collect, use, and disclose your personal information when you visit or use our Site.
Information We Collect
We collect several types of information from you when you visit or use our Site:
- Personal Information: This includes information that can directly identify you, such as your name, email address, billing and shipping address, phone number, and payment information (credit card number, expiration date, CVV).
- Device Information: This includes information about your device, such as your IP address, browser type, operating system, and referring/exit pages.
- Usage Information: This includes information about how you use our Site, such as the pages you visit, the products you view, and the purchases you make.
How We Use Your Information
We use your information for the following purposes:
- To fulfill your orders: We use your personal information to process your orders, send you order confirmations and shipping updates, and manage your account.
- To provide you with customer support: We use your information to respond to your inquiries and requests.
- To personalize your experience: We use your information to recommend products and services that you may be interested in, and to tailor your experience on our Site.
- To improve our Site: We use your information to analyze how users interact with our Site, and to make improvements to the Site and our services.
- For marketing purposes: We may use your information to send you marketing emails about our products and services, unless you have opted out of receiving such emails.
Sharing Your Information
We may share your information with third-party service providers who help us operate our Site and provide you with the services we offer. These service providers are only authorized to use your information for the purposes described in this Privacy Notice.
We may also disclose your information if we are required to do so by law, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Your Choices
You have the following choices regarding your information:
- You can opt out of receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any marketing email you receive.
- You can update your personal information at any time by logging into your account or contacting us.
- You can request to delete your information at any time by contacting us.
Data Retention
We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law.
Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or online service is completely secure, and we cannot guarantee the security of your information. All users therefore are advised to ensure proper security of their information including passwords, card numbers and such.
Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. We will NOT notify you of any changes by posting the new Privacy Notice on our Site. You are advised to review this Privacy Notice periodically for any changes.
Contact Us
If you have any questions about this Privacy Notice, please contact us at:
Email Address: info@sovereignfashion.com
Telephone: +254 724 875 544
Physical Address: Witu Road, Off Lusaka Road, Nyayo Stadium Opposite DHL Offices
Thank you for shopping at Sovereign Fashions!